At Flower Delivery Bromley, we take great pride in being a trusted local florist, providing households and businesses in Bromley with beautifully arranged, fresh flowers for every occasion. We understand the importance of both reliability and quality, which is why our team is dedicated to ensuring your flowers arrive in perfect, fresh condition. Our Fresh Flowers Guarantee reflects this commitment, assuring you the best possible experience with every order.
We take the utmost care in packaging and delivering every bouquet, but on rare occasions, flowers may arrive damaged in transit. If your order is received in less than perfect condition, please inspect your flowers upon delivery and let us know as soon as possible, ideally on the same day. We kindly ask for a photo of the damaged item to help us assess the issue swiftly. Our team will review each claim individually and arrange for a suitable resolution.
We guarantee that all our flowers are delivered fresh and at their best. As a reputable Bromley florist, we select only high-quality blooms, often sourced daily. Our expectation is that, with proper care, your flowers will remain fresh for a minimum of 5 days from the date of delivery—our official freshness window. Please follow the care instructions provided with your bouquet to ensure longevity. Should your flowers fade prematurely within this period, please let us know so we can put things right for you.
Your satisfaction is our priority. If your flowers arrive damaged or fail to meet our Fresh Flowers Guarantee during the freshness window, you are entitled to a choice of either a replacement bouquet or a full refund. We will discuss the most suitable option with you based on your needs and the circumstances of your order. Our refund process is straightforward and prompt, and replacement flowers are delivered as soon as possible to the original delivery address in Bromley or nearby areas.
We value your feedback and take all complaints seriously. If you are unhappy with any part of your experience—be it product quality, delivery, or customer service—please contact us within 48 hours of receiving your order. Provide your order details and a description of your concern so our team can investigate fully. Each complaint is handled personally and confidentially, with a commitment to a fair and prompt resolution. We aim to respond to all complaints within one working day.
Flower Delivery Bromley is proud to serve the local community as a reliable, customer-centric florist. Whether you are arranging a last-minute gift, planning a special event, or decorating your business, you can trust in our dedication to delivering beautiful, fresh flowers with complete peace of mind. Thank you for choosing us to be your Bromley florist, and for supporting a local business that truly cares.
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