Bromley Flower Delivery: Terms & Conditions for Local Online Orders

Online Flower Delivery Bromley: Customer Terms and Conditions

Introduction

These Terms and Conditions ("Terms") set out the basis on which Flower Delivery Bromley ("we", "us", or "our") provides flower delivery and related services to customers ("you" or "your") in Bromley and the surrounding areas. By placing an order through our online store, you agree to be bound by these Terms. Please read them carefully before placing your order. Should you not accept these Terms, you should not use our website or place an order for flower delivery in Bromley.

These Terms apply specifically to our customers across Bromley and areas locally surrounding Bromley. It is important that local delivery expectations and legal requirements are made clear and understood.

Order Process

To place an order for flower delivery in Bromley through our website, you must complete the online purchasing process, which includes the selection of your chosen arrangement or product, provision of delivery details, and completion of payment. You are responsible for ensuring that all details provided to us are accurate and complete.

Upon placing your order, you will receive an order confirmation – this provides a summary of your selected items and delivery details, and serves as our acknowledgment of your order. Please note that receipt of an order confirmation does not constitute acceptance of your order by us. Acceptance takes place when we dispatch your order from our premises.

We reserve the right, at our sole discretion, to refuse or cancel any order placed through our website for reasons including but not limited to: unavailability of products, limitations on quantities available for purchase, errors in product or pricing information, or suspected fraudulent activity. Should we not be able to accept or fulfil your order, we will notify you as soon as reasonably practicable, and issue a full refund where payment has already been made.

Product Descriptions and Availability

We endeavour to ensure that all product images, descriptions, and prices are accurate and up-to-date. However, flowers and plant-based products are subject to seasonal availability and may occasionally vary from the image shown. In such cases, we reserve the right to substitute unavailable items with items of equal or greater quality and value, always maintaining the essence and style of your chosen arrangement for flower delivery in Bromley.

We will notify you where significant substitutions are necessary, allowing you the option to accept the substitute, choose an alternative, or cancel your order for a full refund. Minor variations and substitutions using similar flowers and colours are standard within the industry and may occur without notice due to the perishable nature of our products.

Prices and Payment

All prices displayed on our website for flower delivery Bromley are shown in pounds sterling (GBP) and are inclusive of applicable Value Added Tax (VAT), unless otherwise stated. Delivery charges are detailed separately and added to your order at the checkout stage prior to payment, based on the delivery address within Bromley and its neighbouring areas.

Payment is required in full at the time of ordering. We accept various payment methods, including common credit and debit cards. By providing payment details, you represent and warrant that you have the right to use the payment method selected and authorize us to take payment for your order.

If for any reason payment is refused or unauthorised, your order will not be processed or dispatched. We reserve the right to cancel the order if payment cannot be obtained.

Delivery

We offer delivery to addresses within Bromley and selected surrounding local areas. Delivery dates and timeframes will be confirmed during the checkout process and within your order confirmation email. Whilst we aim to deliver your flowers on the requested date, external factors such as traffic or adverse weather conditions may sometimes affect our ability to deliver at the requested time. Consequently, delivery times are estimates and not guaranteed, except where specific guaranteed delivery services are selected (if applicable).

It is your responsibility to ensure that someone is available to receive the delivery at the address provided. If no one is present, we may leave the order in a secure location (e.g. porch or with a neighbour), or contact the recipient to arrange re-delivery. We will follow any reasonable delivery instructions you provide where feasible, but cannot be held responsible for lost or damaged items where an authorised recipient was not available at the delivery address.

We cannot accept liability for late or missed deliveries due to incorrect or incomplete address details, or unavailability of recipients at the delivery address. Please check all information carefully before submitting your order.

Cancellations and Amendments

You may cancel or amend your order for flower delivery in Bromley up until it has been prepared for dispatch. To do so, please contact us using the details available on our website as soon as possible. Any cancellation requests received after your order has been dispatched may not be accommodated, especially due to the perishable nature of the product.

If your cancellation is accepted and no costs have been incurred (such as preparation or purchase of special flowers on your behalf), a full refund will be provided using your original payment method. If costs have already been incurred prior to cancellation, at our discretion, we may deduct a reasonable sum from your refund to cover these incurred charges.

Orders for customized, personalised, or special event flowers may be subject to extended notice periods and non-refundable booking fees, which will be communicated at the time of ordering. Amendments to delivery details or product changes are not guaranteed once processing has commenced, but we will make all reasonable efforts to accommodate your request.

Returns and Refunds Policy

Due to the perishable nature of flowers, returns are not generally accepted unless the product is damaged, faulty, or not as described. If you are not satisfied with your flower delivery in Bromley, please contact us as soon as possible after delivery – ideally within 24 hours – providing details and (where possible) photographic evidence of any concerns.

If the flowers are found to be damaged, not as described, or otherwise unsatisfactory due to our error, we will offer a replacement or refund at our discretion. Where a refund is issued, it will be processed using your original payment method within a reasonable timeframe subject to normal banking procedures.

This returns policy does not affect your statutory rights as a consumer.

Liability

We take all reasonable care in the provision and delivery of our flower products. However, our liability to you in connection with any order is strictly limited to the purchase price of the item in question, including its associated delivery charge.

We accept no liability for any loss of profits, sales, revenues, or any indirect or consequential losses arising from non-delivery, delayed delivery, or issues with the delivered flowers except where such loss is a result of our gross negligence or breach of these Terms. We cannot be held responsible for failure or delay in performance of our obligations caused by events beyond our reasonable control (including, but not limited to, natural disasters, adverse weather, strikes, traffic disruptions, or availability of third-party suppliers).

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be lawfully excluded or limited under English law.

Your Obligations

By placing an order with Flower Delivery Bromley, you confirm that you are at least 18 years of age and legally capable of entering into binding contracts. You agree to provide accurate, current, and complete information as required for the purchase and delivery of our products. You are responsible for maintaining the security and confidentiality of your online account and password (if applicable), and for restricting access to your account and computer.

You further agree not to use our flower delivery services in Bromley for any unlawful or prohibited purpose, or to transmit any material that is harmful, offensive, or otherwise objectionable through our website.

Privacy Policy

Our collection and use of your personal information in connection with online flower delivery Bromley is governed by our Privacy Policy. Please review this separate policy to understand how we safeguard your information and your rights in relation to your data.

Intellectual Property Rights

All content on our website, including (but not limited to) text, images, product designs, graphics, and our logo, are the intellectual property of Flower Delivery Bromley or our licensors. You may not copy, reproduce, modify, distribute, or use any part of our website or content without our prior written consent.

Complaints

If you have reason to make a complaint regarding your flower delivery Bromley order or the service received, please contact us through the channels outlined on our website. We are committed to resolving complaints quickly and fairly, and your feedback is valuable in helping us improve our services.

Amendments to These Terms

We reserve the right to update or amend these Terms at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to check the Terms prior to each purchase. Continuing to use our website and place orders constitutes your acceptance of any changes made.

Governing Law and Jurisdiction

These Terms are governed by and shall be construed in accordance with the laws of England and Wales. Any dispute or claim arising out of or in connection with your use of our online flower delivery Bromley services, or these Terms, shall be subject to the exclusive jurisdiction of the English Courts.

Entire Agreement

These Terms, along with our Privacy Policy and any other legal notices posted on our website, constitute the entire agreement between you and Flower Delivery Bromley regarding your use of the site and its services. Any failure by us to enforce any right under these Terms shall not be deemed a waiver of that right.

Contact Details

For questions or concerns regarding these Terms and Conditions, or for further information about ordering flowers online in Bromley and the surrounding areas, please refer to the contact page on our website for the most up-to-date information on how to reach us.